Our Commitment to Respect and Psychosocial Care
At OSleeve, we are dedicated to fostering a community rooted in respect, understanding, and mutual support.
Recently, we've noticed an uptick in instances where our team members have faced verbal abuse and threatening behavior from a small fraction of customers. This situation has led us to reinforce our stance on verbal abuse and outline our commitment to the psychosocial care of our team.
Verbal Abuse Policy:
At OSleeve, we understand that sometimes, interactions may not go as planned, and frustrations can arise. However, we firmly believe that every issue can be resolved through constructive and respectful dialogue.
Our policy is clear: we do not tolerate any form of verbal abuse or threatening behavior towards our team members. This includes, but is not limited to, abusive language, threats, derogatory remarks, and overly aggressive tones (particularly using excessive all capital comments)
Our Approach to Handling Verbal Abuse:
When faced with verbal abuse, our team is trained to remain professional and calm. We will always attempt to de-escalate the situation and seek a peaceful resolution.
However, if the behavior persists, we reserve the right to terminate the conversation and, if necessary, involve appropriate authorities. We prioritize the safety and well-being of our team and community.
Our Request to Our Valued Customers:
We kindly ask our customers to join us in creating a respectful and supportive environment. We are here to help, and treating each other with kindness and understanding goes a long way.
If you're experiencing frustration, please let us know calmly. We are committed to finding a solution together.
At OSleve, we strive to build a community where everyone feels respected and heard. Let's work together to maintain a positive and supportive environment. Thank you for your understanding and for being a part of our journey.
Rachel and Luke
Co-Founders @ OSleeve